Legal

Privacy Policy

Last updated: January 2026

1. Introduction

Scarly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our all-in-one marketing platform. By using Scarly, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information: We collect information you provide directly to us, including:

  • Account information (name, email address, password, company name)
  • Profile information (avatar, preferences, settings, business details)
  • Payment information (processed securely through third-party providers like Stripe and PayPal)
  • Communication data (support requests, feedback, customer service interactions)
  • Contact and lead information (when you import contacts or manage your CRM)

Usage Information: We automatically collect certain information when you use our service:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent on platform)
  • Marketing campaign data (email opens, clicks, SMS delivery status)
  • Analytics data (funnel performance, conversion rates, revenue metrics)
  • Integration data (third-party service connections and sync status)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our marketing platform services
  • Process transactions and manage your subscription
  • Send you marketing communications, newsletters, and service updates
  • Respond to your inquiries, support requests, and provide customer service
  • Monitor and analyze usage patterns to improve our platform
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our terms of service
  • Personalize your experience and provide relevant content and features

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party service providers who perform services on our behalf (payment processing, email delivery, analytics, hosting)
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety
  • With Your Consent: We may share information with your explicit consent
  • Integrated Services: When you connect third-party services (CRM, email providers, payment gateways), data may be shared according to those services' privacy policies

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy
  • Compliance with industry standards (SOC 2, GDPR, CCPA)

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-Out: Opt-out of marketing communications and data processing
  • Objection: Object to certain types of data processing

To exercise these rights, please contact us at our contact page.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze how you use our platform
  • Provide personalized content and advertisements
  • Improve our services and user experience

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our platform.

8. Third-Party Services and Integrations

Scarly integrates with numerous third-party services (payment processors, email providers, CRM systems, social media platforms). When you connect these services:

  • Data may be shared according to the third-party service's privacy policy
  • We are not responsible for the privacy practices of third-party services
  • You should review the privacy policies of services you integrate with

9. Children's Privacy

Scarly is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

11. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account data: Retained while your account is active and for a reasonable period after closure
  • Usage data: Retained for analytics and service improvement purposes
  • Marketing data: Retained according to your preferences and applicable laws
  • Legal requirements: Retained as required by applicable law or for dispute resolution

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a notice on our platform

Your continued use of Scarly after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Through our contact page
  • Via email at privacy@scarly.com
  • Through our support channels

For EU residents, you also have the right to lodge a complaint with your local data protection authority.