Refund & Cancellation

1. Free trial

Paid plans start with a 14-day free trial. No card is required to begin the trial.

We will not charge you during the trial, and because no card is required, a trial cannot turn into a charge on its own. If you never add payment details, the trial ends and the subscription is cancelled — you are not billed. Becoming a paying customer is always a deliberate step you take.

2. Auto-renewal

Once you subscribe to a paid plan, that subscription renews automatically at the end of each billing period — monthly for monthly plans, annually for annual plans — at the plan price then in effect, until you cancel.

The following applies to every renewal:

• You can see and change your subscription at any time in your billing settings, and cancel there without contacting us.
• If we change the price of your plan, we will tell you before the change takes effect, and the new price applies only from your next renewal.
• A renewal you did not intend is covered by the refund terms below rather than left to argue about.

3. Cancelling

You can cancel at any time from your billing settings. Cancellation takes effect at the end of the billing period you have already paid for — you keep access until then, and you are not charged again.

There is no cancellation fee, no notice period, and no requirement to contact support or explain why. If the self-serve cancellation is ever unavailable, contact us and we will process it, effective from the date you asked.

4. Refunds

Fees already paid are generally non-refundable, and we do not prorate a partial period when you cancel mid-cycle. There are exceptions:

• First payment, within 14 days. If you are unhappy with your first paid period on a new subscription, contact us within 14 days of that charge and we will refund it in full.
• Accidental renewal. If an annual plan renewed and you had not used the service in that new period, contact us within 30 days of the charge and we will refund it.
• Duplicate or incorrect charges. Refunded in full, always, whenever you spot them.
• Extended outage. If the platform is unavailable for a prolonged period through our fault, we will credit or refund the affected time.

Refunds go back to the original payment method, normally within 5–10 business days depending on your bank.

We do not refund fees where an account was suspended or terminated for breach of our Acceptable Use Policy.

Nothing here limits any statutory refund or withdrawal right you have under the consumer law of your own country.

5. Usage-based and add-on charges

Credits, message volume, phone numbers, and other consumable add-ons are charged as used or as purchased. Consumed usage is not refundable, and unused credits do not carry over past the end of a subscription.

6. How to reach us

For anything about billing, cancellation or a refund, contact Scalry Inc through our contact page. We aim to answer billing questions within one business day.