Review agent actions in the Work Queue
Approve or reject what your agents want to do, handle replies, and enroll contacts by hand.
Agents do their research and drafting on their own. Anything you've marked for Human review, like sending an email, waits for you.
The Work Queue
Open AI Agents > Work Queue. It collects everything across your agents that needs a person:
- Waiting on approval: click Review to read the action and approve or reject it, or tick several and click Approve Selected. Approved actions run straight away.
- Replies to review: prospects who wrote back. The agent pauses for them so you can answer yourself.
When it says Nothing needs you, you're caught up. Each agent's page also has a Needs your approval panel with Approve and Reject buttons.
Enroll contacts by hand
Open the agent's Enrollments tab and click Enroll Contact / Deal. Pick a contact or deal and click Enroll. Use Run to process an enrollment now, or Exit to take someone out.
See what an agent did
The agent's Overview shows active enrollments, actions today, approvals waiting and credits used. Action Log lists every action with its result, and Analytics shows how the agent is performing. Under Setup you'll find its skills, guardrails (working hours, daily limits, follow-up caps), run schedule and knowledge base.