Freshsales Pricing Explained (2026): Growth, Pro, Enterprise and Add-ons
Freshsales pricing, in short: three plans priced per user — Growth $9, Pro $39 and Enterprise $59 per user per month billed annually, or $11, $47 and $71 billed monthly. Sales sequences, contact scoring and territory management start on Pro. The Freddy AI Agent is $49 per 100 sessions and branded documents are $19 per user a month. The trial is 21 days.
More on this topic: CRM and sales tool pricing, every guide in one place.
Freshsales is Freshworks' sales CRM, and its pricing looks simple until you notice how far apart the plans are: Pro costs more than four times Growth. Most pages that rank for its price are third-party reviews that disagree about the monthly rates and the free plan. This guide uses Freshworks' own page for both billing options, then prices a year for common team sizes.
Key takeaways
- Plans (annual billing): Growth $9, Pro $39, Enterprise $59 per user per month.
- Monthly billing: $11, $47 and $71 per user per month, about 20% more.
- Growth has the pipeline, lifecycle stages, chat, email and phone channels and basic workflows.
- Pro adds sales sequences, contact scoring, deal insights and territory management.
- Add-ons: Freddy AI Agent $49 per 100 sessions (500 free once); branded documents $19 per user a month.
- Trial: 21 days of the full CRM; the account is suspended if you do not pick a plan.
How much does Freshsales cost per user?
Freshsales costs $9 to $59 per user per month on annual billing and $11 to $71 billed monthly, across three plans. Every user pays the same plan price.
| Plan | Annual billing | Monthly billing | Built for | Adds |
|---|---|---|---|---|
| Growth | $9/user/mo | $11/user/mo | Startups and SMBs | Kanban pipeline, contact lifecycle stages, chat, email and phone, email templates, custom fields, basic workflows |
| Pro | $39/user/mo | $47/user/mo | Growing and mid-sized businesses | Contact scoring, deal insights, custom sales activities, territory management, sales sequences |
| Enterprise | $59/user/mo | $71/user/mo | Mid to large businesses | Forecasting insights, field-level permissions, custom modules, sandbox, audit logs |
Prices checked on freshworks.com/crm/pricing on 25 October 2026, in US dollars, with the page switched between Annually and Monthly. Freshworks sells several bundles; these are the Freshsales CRM plans. Confirm current pricing before you buy.
Does Freshsales have a free plan?
Freshsales' pricing page does not list a free plan in October 2026; the cheapest plan is Growth at $9 per user per month billed annually. Some reviews still describe a free tier for up to three users, so check at sign-up rather than relying on them.
What the page does offer is a 21-day trial of the “fully-loaded” CRM. That is generous in length, but note what happens at the end: Freshworks emails you, you choose a plan and pay by card, or the account is suspended. Because the trial runs on the full product, make a list of the features you rely on during it and check which plan they are on before you pay.
Which Freshsales plan has sales sequences?
Pro, at $39 per user per month billed annually, is the first Freshsales plan with sales sequences — automated, multi-step email follow-up — along with contact scoring and deal insights. Growth has basic workflows but no sequences.
This is the decision that sets the Freshsales bill. Growth at $9 is one of the cheapest real sales CRMs available, and for a team that follows up by hand it is enough. The moment you want follow-ups to send on their own, the price is $39 a user, a $30 jump.
| Capability | Growth | Pro | Enterprise |
|---|---|---|---|
| Pipeline (Kanban) and lifecycle stages | Yes | Yes | Yes |
| Chat, email and phone channels | Yes | Yes | Yes |
| Workflows | Basic | Yes | Yes |
| Sales sequences | No | Yes | Yes |
| Contact scoring and deal insights | No | Yes | Yes |
| Territory management | No | Yes | Yes |
| Forecasting insights | No | No | Yes |
| Custom modules, sandbox, audit logs | No | No | Yes |
| Field-level permissions | No | No | Yes |
What do Freshsales add-ons cost?
Freshsales lists two add-ons on its pricing page: the Freddy AI Agent at $49 per 100 sessions, and branded documents at $19 per user per month. Both are available on all three plans.
- Freddy AI Agent: customer-facing AI bots. A session is one end user's interactions with a bot in a day, up to 24 hours. Every paid plan gets 500 sessions to try it, once per account; extra sessions expire at the end of your billing cycle.
- Branded documents: $19 per user per month, for quotes and documents in your own branding.
- Calling: phone is listed as a channel on every plan, but the pricing page does not list call or number rates, so ask for them if you plan to dial from the CRM.
For a team that only needs a sales CRM, add-ons are optional. The AI Agent matters if you put a chatbot on your website: 1,000 extra sessions a month would add $490 to the bill.
What does Freshsales cost for a year?
A year of Freshsales costs $108 per user on Growth, $468 on Pro and $708 on Enterprise, billed annually. Here it is for common team sizes.
| Plan | 1 user | 3 users | 10 users | 3 users, billed monthly |
|---|---|---|---|---|
| Growth | $108 | $324 | $1,080 | $396 |
| Pro | $468 | $1,404 | $4,680 | $1,692 |
| Enterprise | $708 | $2,124 | $7,080 | $2,556 |
Ten users on Growth for $1,080 a year is very cheap for a CRM with built-in phone and chat. Ten users on Pro is $4,680. Most of the Freshsales decision is whether sequences and scoring are worth $3,600 a year to a ten-person team.
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Is Freshsales cheaper than Pipedrive?
At the entry level, yes: Freshsales Growth is $9 per user against Pipedrive Lite at $14, billed annually. For automated sequences, they cost the same: Pipedrive Growth is $39 a seat with sequences, and Freshsales needs Pro at $39.
| CRM | Cheapest paid plan | Plan with sequences |
|---|---|---|
| Freshsales | Growth $9/user | Pro $39/user |
| Pipedrive | Lite $14/seat | Growth $39/seat |
| Bigin by Zoho | Express $7/user | Not a sequencing tool |
| Close | Solo $9/user (1 user) | Growth $99/user |
| HubSpot | Free CRM | Sales Hub Starter |
See Pipedrive pricing explained and Close CRM pricing for those plans in detail, and Bigin by Zoho pricing for the cheapest option in this group.
Growth to Pro is $30 a user on annual billing — more than four times the price. If sequences are the only reason to upgrade, price a dedicated sequencing tool for the people who send outreach and keep everyone else on Growth. Mixing plans, if your account allows it, is worth asking about.
Who is Freshsales a good fit for?
Freshsales fits small and mid-sized sales teams that want a low-cost CRM with phone, email and chat in one place, especially teams already using Freshdesk or other Freshworks products. It is less attractive for teams that need sequences on a budget.
- Good fit: inbound-led teams on Growth, support and sales sharing the Freshworks platform.
- Check carefully: outbound teams, where Pro's price decides it, and anyone planning a busy website chatbot.
- Enterprise is for forecasting, custom modules and a sandbox — things a ten-person team rarely needs.
Scalry, which publishes this guide, charges a flat $29, $79 or $199 a month per workspace, with the CRM and cold email sequences included rather than tiered, plus booking and funnels. For the background on per-seat and flat pricing, see how much a CRM costs.
Questions to ask before you commit
Whichever way you are leaning, these are the questions that change the answer. Work through them against your own numbers rather than anyone's feature matrix — including this one.
- Do you need sequences now? That is the difference between $9 and $39 a user.
- Will you run a website chatbot? Estimate sessions at $49 per 100.
- Will you call from the CRM? Get the calling rates in writing.
- Do you use other Freshworks products? That is Freshsales' strongest argument.
- Annual or monthly? Monthly costs about 20% more.
If you cannot answer the first three, you are not ready to choose between Scalry and Freshsales yet — you are still deciding what you need, which is a cheaper problem to solve first.
Frequently asked questions
How much does Freshsales cost per month?
Freshsales costs $9 (Growth), $39 (Pro) or $59 (Enterprise) per user per month billed annually, and $11, $47 or $71 billed monthly, as listed on Freshworks' pricing page in October 2026.
Is Freshsales free?
The pricing page lists no free plan in October 2026. There is a 21-day trial of the full CRM, after which you choose a paid plan or the account is suspended.
Which Freshsales plan includes sales sequences?
Pro, at $39 per user per month billed annually. Growth includes basic workflows but not sequences.
How much is the Freddy AI Agent?
$49 per 100 sessions. Every paid plan includes 500 sessions to try it, once per account. A session is one end user's interactions with a bot within 24 hours.
Is Freshsales cheaper than HubSpot?
It depends on the tier. HubSpot has a free CRM and its Starter seats, which include sequences on Sales Hub, start lower than Freshsales Pro at $39 per user billed annually. Compare the exact seats you need, including HubSpot's renewal prices.
How much does Freshsales cost for 10 users?
On annual billing, $1,080 a year on Growth, $4,680 on Pro and $7,080 on Enterprise, before add-ons.
If you want to compare a flat-priced CRM against these numbers, Scalry's version is described on the CRM and pipeline page.
Decide whether you need sequences before you compare Freshsales with anything — it picks the plan. You can rebuild one real campaign inside Scalry before moving anything else.
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